We have now moved to our new premises in Wellington Square, next door to WH Smiths.
Offering free, confidential, independent and impartial advice, Stockton Advice and Information Service provides help and information on a wide range of issues.
How To Access Our Services
We are available to provide free and confidential advice and support on any welfare problem, including:
- Welfare Benefits and Universal Credit
- Debt and money problems
- Housing, Employment, Family, Consumer, Health and Social Care
- Energy Advice
Festive Food and Community Meals 2024
Face to Face Advice
Our office at Wellington Square is open Monday - Friday 9:00am - 5:00pm
We offer face to face appointments at our office in Wellington Square and also Outreach appointments throughout the borough.
To make an appointment call in at Wellington Square or call 01642 633877. If you need debt advice, please call us on 01642 668008 first. We'll have a quick talk with you to see if there's anything that needs doing straight away, and then we can book you an appointment.
Telephone Advice
For telephone advice (all subjects except debt) call 01642 633877 - this is a call back service. We will take details of your enquiry and arrange for an adviser to call you back. For debt advice please call our new debt advice line - 01642 668008
| Energy Advice Line | 01642 626106 |
| Universal Credit - Help to Claim | 0800 144 8444 |
| Consumer Advice | 0333 250 8598 |
Referrals
To make a referral or self-referral please complete this form and email it to support@stockton-cab.co.uk
If you are an NHS Professional and would like to make a referral please complete this form.
Agencies Referring Clients in to SDAIS
If you need to refer a client in to SDAIS please complete the attached referral form and email to the address on the form. SDAIS will then contact the client direct to progress your referral. The referral form can be found here.
Webchat and Online Advice
- for general advice (including benefits) e-mail - support@stockton-cab.co.uk
- for debt advice e-mail - debtadmin@stockton-cab.co.uk
- via SDAIS website: www.stockton-cab.co.uk
- via our SWAN website: www.stocktonadvice.org.uk
SDAIS Advice Line - 01642 633877
SDAIS Debt Advice Line - 01642 668008
We have a new online form service. For further information follow this LINK
Help with Energy Problems
For advice and support on any energy problem, see our information booklet.
SDAIS Fuel Vouchers – Eligibility:
We can sometimes support people who use a Pre-payment meter and who are in severe financial distress by applying on their behalf to the Fuel Bank Foundation for a fuel voucher to help them avoid disconnection but please note;
- These vouchers are not something that everyone is entitled to; they are only available to people who meet the Fuel Bank Foundation eligibility criteria, are in severe financial difficulty and at imminent risk of disconnection
- We can only submit applications after you have had an interview with a CAB Adviser which includes an assessment of your current financial position.
- You must be using a Pre-payment meter
If you are in urgent need of help with fuel costs you can also;
- Contact your energy supplier
- Get details of possible support from Stockton Borough Council at https://www.stockton.gov.uk/cost-of-living-hub
- If you are a Thirteen Tenant, contact Thirteen
Criteria:
- Household is disconnected or at risk of disconnection
- Low income household
- All households must have received energy advice from SDAIS
Evidence of the above will be required before a fuel voucher can be issued.
Provision of Vouchers:
To apply for a voucher households can:
- Call SDAIS on 01642 626106 or 01642 633877
- Email: support@stockton-cab.co.uk
- Call in at our office in Wellington Square
Emergency Food Aid
We have lots of information on how to access food banks, community pantries and hot meals on our Emergency Food Page.
To access this page, please CLICK HERE
Please remember to check this directory regularly as details regarding opening times are subject to change.
We are a Hate Crime Report Centre
If you are a victim of hate crime because of your race, religion, disability, sexual or transgendered identity, report it here.
National Lottery players raise over £30million a week for good causes across the UK, and this is helping to fund advice projects at Stockton and District Advice and Information Service.
